Shipping policy
Customers are responsible for paying the shipping costs for their order. All shipping costs are non-refundable. Packages are shipped via USPS or UPS ground; the shipping time for these services is typically 1-5 business days within the continental US. Tara Feather Designs will provide tracking and shipping information via email after payment is made in full and the order is placed in the care of USPS or UPS. Once the order has shipped, Tara Feather Designs cannot be held responsible for damages, loss, or other shipping circumstances such as delayed deliveries. Tara Feather Designs is unable to provide tracking updates beyond the information that third party mail carriers release. Please note that each item has a unique timeframe for production before it is ready to ship. Reference the individual product listing for estimated production times to know when your order will ship. Production, packaging, and shipping may take longer during the holiday season. Delayed customer email responses and/or feedback regarding custom orders may result in production and shipping delays.
LOST OR DELAYED ORDERS
USPS considers packages to be lost if they are not delivered within 15 days. If your package has not arrived to you within 15 days after you receive a shipping confirmation email from Tara Feather Designs, please contact me promptly so I am able to file a lost package claim. Shipping statuses stating, "in transit, arriving late" are normal. Please note that while I wish I could simply deliver your order to your doorstep myself, once the order is placed in the hands of USPS or UPS, it's out of my control. Tara Feather Designs is not responsible for any delays, lost packages, or undeliverable packages once the order leaves the TFD studio.
DAMAGED ITEMS
Exchanges may be offered if items arrive to the customer defective or damaged; exchanges are considered on a case-by-case basis. Tara Feather Designs reserves the right to deny exchange eligibility. You have 10 business days from the date of your order arrives to notify Tara Feather Designs of a damaged item. Please email me at hello@tarafeatherdesigns.com or submit a contact form with your order number and photos that document the damage on the produce as well as the packaging itself. A new item will be shipped or shop credit will be issued depending on shop availability and the item ordered.
ITEMS RETURNED TO SENDER OR UNDELIVERABLE
If the customer does not input the correct mailing address or if there is an error on the customer's part that results in the package being returned to sender, Tara Feather Designs is not responsible for the cost of shipping the item again. If an error on part results in the package being returned to sender, I will gladly re-ship the item to the customer at no additional cost and sincerely apologize for any delays incurred by my error.